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Managed Services Cloud Practice Executive 

The Executive: Managed Services & Cloud Practice is accountable for the commercial success, strategic growth, and operational excellence of our Exclusive client’s Cloud, Managed Services, and emerging AI & Automation portfolio.

This is a P&L ownership role, responsible for building a scalable, high-margin services business aligned to broader cloud and software strategy.

The role spans strategy, revenue growth, pre-sales leadership, delivery governance, and team development, with a strong Microsoft-centric foundation and a clear mandate to expand beyond traditional cloud into AI-driven and automated solutions.

The role works in close partnership with Cloud Sales and Software Sales team to drive sustained revenue growth and long-term customer value.

Duties & Responsibilities

Core Accountabilities

1. Revenue & P&L Ownership

  • Full accountability for revenue, margin, and profitability of the Managed Services & Cloud Practice
  • Define and execute a clear growth strategy across cloud services, AI, and automation
  • Build repeatable, scalable service offerings with predictable revenue streams
  • Own pipeline health, forecasting accuracy, and conversion from opportunity to delivery

 

2. Market & Offering Strategy

  • Define the service portfolio, positioning, and go-to-market approach
  • Translate emerging technologies (cloud, AI, automation) into commercially viable offerings
  • Ensure offerings are differentiated, outcome-driven, and aligned to customer demand
  • Actively shape market reputation as a trusted cloud and digital transformation partner

 

3. Executive Pre-Sales Leadership

  • Lead complex, high-value pre-sales engagements
  • Provide executive-level solution oversight and deal shaping
  • Partner with Sales to qualify, structure, and close strategic opportunities
  • Engage customers at senior and executive levels to articulate business value, not just technology

 

4. Delivery Governance & Operational Excellence

  • Own delivery standards, governance, and performance across managed services and projects
  • Ensure consistent delivery quality, margin protection, and risk management
  • Drive operational efficiency, scalability, and process maturity

 

5. People Leadership & Practice Building

  • Lead and grow the Cloud, AI & Automation delivery team
  • Set clear performance expectations and foster a culture of accountability and ownership
  • Build a sustainable talent and skills roadmap aligned to future growth

 

6. AI & Automation Enablement

  • Establish AI and automation as a core strategic pillar, not an add-on service
  • Prioritise use cases with measurable business impact
  • Oversee development of reusable frameworks, accelerators, and IP
  • Ensure AI initiatives are scalable, ethical, and commercially sound

 

7. Executive Collaboration & Alignment

  • Act as the single executive owner connecting:
    • Cloud services
    • Software development
    • Sales execution
  • Drive alignment across functions to eliminate silos and friction
  • Contribute to broader executive discussions on growth, innovation, and strategy

 

Desired Experience & Qualification

Experience & Capability Profile

Executive & Commercial

  • Proven experience leading a cloud, managed services, or consulting practice
  • Demonstrated P&L ownership or equivalent commercial accountability
  • Strong executive-level client engagement and deal leadership experience

 

Technical & Domain

  • Deep understanding of cloud platforms, preferably Microsoft-centric
  • Working knowledge of AI, automation, and modern software delivery models
  • Ability to challenge technical teams while maintaining credibility

 

Leadership Attributes

  • Strategic, commercially astute, and execution-driven
  • Comfortable making decisions with incomplete information
  • Strong people leader with the ability to scale teams and capability
  • Operates with confidence, ownership, and urgency


Measures of Success

  • Consistent growth in revenue and margin across the Cloud & Managed Services portfolio
  • Scalable, clearly defined service offerings with strong market adoption
  • High-performing, motivated delivery team
  • Strong collaboration and alignment with software sales team.
  • Customers view is that they are a strategic transformation partner, not a transactional provider