Are you passionate about technology, customer success, and helping businesses unlock the full value of world-class SaaS solutions?
Our client, a rapidly growing global software company, is looking for a commercially minded Customer Success Manager to manage strategic customer relationships across the USA market.
This is not a traditional support role. You’ll become a trusted advisor, ensuring customers maximise the value of their technology investment while acting as the critical bridge between Sales, Solution Architects, and the Customer Success team.
What You’ll Be Doing
- Manage and grow a portfolio of mid-market and enterprise customers across the USA.
- Drive customer adoption, engagement, retention, and long-term account growth.
- Conduct strategic discovery sessions to understand customer business challenges.
- Identify opportunities for additional solutions, assessments, and professional services.
- Qualify complex technical opportunities before handing them to the Solutions Architecture team.
- Partner closely with Solution Architects to design the right technical solution for each customer.
- Bridge the gap between Sales, Customer Success, and Technical Delivery to ensure a seamless customer journey.
- Build trusted executive relationships and become a strategic advisor to your customers.
- Ensure successful onboarding, implementation, and ongoing customer success.
- Identify expansion, cross-sell, and upsell opportunities within existing accounts.
What We’re Looking For
- Proven experience in Customer Success, Technical Sales, Solution Consulting, or Enterprise Account Management.
- Strong understanding of SaaS, PaaS, Integration Platforms (iPaaS), Cloud Technologies, or Solution Architecture.
- Experience selling or supporting complex software solutions into enterprise organisations.
- Ability to translate business requirements into technical solutions.
- Comfortable engaging with both business decision-makers and technical stakeholders.
- Excellent communication, presentation, and relationship-building skills.
- Highly professional, well presented, and commercially driven.
- Experience working with international clients is advantageous.
Requirements
- Based in Johannesburg.
- Willing to work USA business hours.
- Strong consultative approach with a passion for delivering exceptional customer experiences.
- Self-motivated with excellent problem-solving skills and attention to detail.
Package
- R50,000 – R80,000 per month (depending on experience)
- Attractive commission structure
- Career growth within a fast-growing international software business
- Exposure to global enterprise customers and cutting-edge cloud technologies
If you’re passionate about technology, enjoy solving complex business challenges, and thrive in a customer-facing environment, we’d love to hear from you.